1. Introduction
Juergen Strenger, operating nativecrafts.shop (“we”, “us”, “our”), is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and make purchases.
This policy complies with the EU General Data Protection Regulation (GDPR) and applicable German data protection law.
2. Data Controller
Juergen Strenger
Hindenburgstrasse 89
42853 Remscheid, Germany
Email: info@nativecrafts.shop
3. Data We Collect
Data you provide directly:
- Name and billing/shipping address
- Email address
- Phone number (if provided)
- Payment information (processed securely by our payment provider)
- Order details and correspondence
Data collected automatically:
- IP address
- Browser type and version
- Pages visited and time spent on site
- Referral source
- Device information
4. Legal Basis for Processing
We process your data on the following legal bases (Art. 6 GDPR):
- Contract performance (Art. 6(1)(b)): processing your order and arranging delivery
- Legal obligation (Art. 6(1)(c)): tax and accounting requirements
- Legitimate interests (Art. 6(1)(f)): fraud prevention and website security
- Consent (Art. 6(1)(a)): marketing emails where applicable
5. How We Use Your Data
- Processing and fulfilling your orders
- Communicating about your purchases
- Sending transactional emails (order confirmations, shipping updates)
- Complying with legal and tax obligations
- Improving our website and customer experience
- Preventing fraud and maintaining security
6. Sharing Your Data
We do not sell your personal data. We may share it with:
- Shipping and logistics partners (for order delivery)
- Payment processors (for secure payment handling)
- IT service providers (hosting, email)
- Legal authorities (if required by law)
All third-party processors are bound by data processing agreements and GDPR obligations.
7. Cookies
We use cookies to improve website functionality. These include:
- Essential cookies: required for the website to function — no consent needed
- Analytics cookies: to understand how visitors use our site — used with consent
- Marketing cookies: for targeted advertising — used with consent
You can manage cookie preferences through your browser settings or our cookie consent tool.
8. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order data is retained for 10 years for tax compliance purposes under German law (§ 147 AO).
9. Your Rights under GDPR
You have the following rights regarding your personal data:
- Right of access (Art. 15 GDPR)
- Right to rectification (Art. 16 GDPR)
- Right to erasure / “right to be forgotten” (Art. 17 GDPR)
- Right to restriction of processing (Art. 18 GDPR)
- Right to data portability (Art. 20 GDPR)
- Right to object (Art. 21 GDPR)
- Right to withdraw consent at any time
To exercise your rights, contact us at: info@nativecrafts.shop
10. Right to Lodge a Complaint
You have the right to lodge a complaint with the supervisory authority in your member state. The relevant authority for our business is:
Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen
Website: https://www.ldi.nrw.de
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. The current version is always available at https://nativecrafts.shop/privacy-policy. We encourage you to review this policy periodically.